Fire Damage Restoration • Water Damage Restoration
Carpet & Upholstery Cleaning • Mold Remediation
Frequently Asked Questions
We recommend a professional cleaning every 12 to 18 months to not only maintain the appearance of your carpet but also to remove the deep-seated dirt and allergens that regular vacuuming can’t reach.
While we boast a high success rate in removing most stains, some substances can permanently discolor carpet fibers. However, we use industry-leading techniques and solutions to treat and reduce the appearance of such blemishes to the best of our ability.
Water and fire restoration companies typically offer a range of services including water damage restoration, fire and smoke damage restoration, mold remediation, emergency board-up services, structural drying, soot and debris removal, full property clean-up, restoration of personal items, and often reconstruction services to bring your property back to pre-loss condition.
It’s essential to contact a restoration company as soon as possible after water or fire damage. The faster they can respond, the more they can mitigate ongoing damage. Most restoration companies offer 24/7 emergency services for prompt assistance.
The duration of the restoration process can vary greatly depending on the extent of the damage, the size of the area affected, and the steps needed for complete restoration. After an initial inspection, the restoration company should provide you with an estimated timeline.
Not always. Whether or not you need to leave your home during restoration depends on the extent of the damage and the type of work being performed. For smaller projects like localized water damage or minor smoke cleanup, many homeowners can safely remain in their homes while restoration is underway.
However, in cases involving major structural repairs, mold remediation, or heavy smoke and fire damage, it’s often safer and more comfortable to temporarily relocate. We’ll assess your specific situation and help you make the right decision, always prioritizing your safety and minimizing disruption to your daily life.
Mold can pose serious health risks—especially to individuals with allergies, asthma, or weakened immune systems. Even if you don’t see visible mold, a musty odor or increased allergy symptoms may be early warning signs. Mold growth often occurs after water damage or in areas with poor ventilation and high humidity, like basements, bathrooms, or crawl spaces.
If you suspect mold, it’s important to act quickly. Our certified team uses professional-grade testing and inspection tools to detect hidden mold and determine the best remediation strategy. Don’t wait—prolonged exposure can worsen structural damage and increase health risks.
Yes, we work directly with most major insurance providers to help streamline the claims process. Navigating insurance paperwork can be overwhelming during an already stressful time, so we aim to take that burden off your shoulders.
From documentation and damage assessments to communicating with your adjuster, our team is here to advocate for you and ensure your claim is processed as smoothly and efficiently as possible. Our goal is to help you get the coverage you deserve while restoring your property with minimal delays.
Time is critical when dealing with water damage. The first step is to ensure everyone’s safety and, if possible, stop the source of the water. Then, contact a professional restoration company like Thomas Restoration immediately—waiting too long can lead to mold growth, structural issues, and higher repair costs.
While waiting for our team to arrive, you can take photos of the damage for insurance purposes and remove valuables or electronics from affected areas if it’s safe to do so. Avoid using electrical appliances in wet areas, and do not attempt to dry carpets or walls yourself using household fans or heaters. We have the equipment and experience to handle it safely and effectively.
Fire damage typically refers to structural issues caused by flames—charred wood, melted materials, and areas that need full reconstruction. Smoke damage, on the other hand, affects surfaces, air quality, and personal belongings. Smoke can penetrate deep into walls, fabrics, and HVAC systems, leaving behind strong odors and harmful residue.
At Thomas Restoration, we address both types of damage using specialized equipment and techniques. While fire damage may require demolition and rebuilding, smoke damage restoration focuses on deep cleaning, deodorizing, and purifying the air. A complete restoration plan often includes both services to fully return your property to its pre-loss condition.